If you are in the customer service field, your #1 asset is people. If you truly believe in your employees, then they should be taking these courses because you are trying to change behavior and identify who is going to be your next leader of the company. Everyone wants to continue to grow, and if you want to grow your company it has to be through your people and their growth, eventually you must delegate authority to people. If you don’t already have those people on the bench, then you’re just going to go with who you think is the best operations or best sales person and in most cases they aren’t the best manager. These courses make you look at yourself and say how can I be a better person, a better manager, a better peer? There is something there in these courses that is changing our mindsets because of the interaction, homework and the overall course agenda that comes from this inspiring curriculum.